> ## Documentation Index
> Fetch the complete documentation index at: https://freightpop.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Cases

> How different teams use the FreightPOP MCP Server day to day.

The FreightPOP MCP Server works the same way for everyone: read-only tools retrieve data, write tools ask for confirmation. What you actually ask for tends to depend on your role. Here's how a few common roles use it.

## Dispatch & Operations

Day-to-day shipment handling without switching between the FreightPOP web app and other tools.

<CardGroup cols={1}>
  <Card title="Quote and book in one pass" icon="truck">
    *"Quote 2 pallets, 400 lbs each, 48x40x48 inches, from Lake Forest, CA to Dallas, TX, then book the cheapest one."*
  </Card>

  <Card title="Check where a shipment is" icon="location-dot">
    *"Where's shipment 14914642 right now?"*
  </Card>

  <Card title="Cancel before it dispatches" icon="ban">
    *"Cancel shipment 14914642, the customer changed the pickup date."*
  </Card>
</CardGroup>

See [Tracking](/tools/tracking), [Quoting](/tools/quoting), and [Shipping](/tools/shipping) for the full tool list.

## Customer Service

Answering "where is my order" without putting a customer on hold to dig through the web app.

<CardGroup cols={1}>
  <Card title="Fast status lookup" icon="magnifying-glass">
    *"What's the status of order SO-1042?"*
  </Card>

  <Card title="Pull the full record for a support ticket" icon="file-lines">
    *"Pull up the full shipment details for PRO 123456789, I need the carrier and rate for a billing question."*
  </Card>
</CardGroup>

Every lookup here is read-only, so there's no risk of accidentally changing a live shipment while you're on a call.

## Account Management & Brokers

Getting a customer a quote fast, without logging into the web app mid-call.

<CardGroup cols={1}>
  <Card title="Quote while on the phone" icon="dollar-sign">
    *"Quote 3 pallets, 800 lbs total, 48x40x50 inches each, from Chicago, IL to Miami, FL."*
  </Card>

  <Card title="Check which carriers are available" icon="list-check">
    *"Which carriers do we have set up for LTL?"*
  </Card>
</CardGroup>

## Order & Fulfillment Teams

Getting orders into FreightPOP without manual data entry.

<CardGroup cols={1}>
  <Card title="Import a batch of orders" icon="file-plus">
    *"Import order SO-1042 for Acme Corp, shipping from our LA warehouse to their Dallas dock."*
  </Card>

  <Card title="Validate addresses before importing" icon="location-check">
    *"Clean up this address before we quote it: 26440 La Alameda, Lake Forest, CA."*
  </Card>
</CardGroup>

<Warning>
  Orders can be set to auto-process into a shipment on import. Review the confirmation prompt before approving, especially for a role that imports in bulk.
</Warning>

## Warehouse Teams

Checking stock, picking progress, and receiving without opening the WMS screens. Everything here is read-only.

<CardGroup cols={1}>
  <Card title="Check stock on an item" icon="boxes-stacked">
    *"How much of item SKU-4521 do we have, and at which warehouses?"*
  </Card>

  <Card title="Chase a pick" icon="clipboard-check">
    *"Has SO-1042 been picked yet?"*
  </Card>

  <Card title="Confirm a receipt" icon="dolly">
    *"Did PO 90142 get received, and when?"*
  </Card>

  <Card title="Work out the packaging before quoting" icon="box">
    *"What packaging should I use for 4 pallets going from Lake Forest, CA to Dallas, TX?"*
  </Card>
</CardGroup>

See [Warehouse](/tools/warehouse) and [Packaging](/tools/packaging) for the full tool list. WMS tools need the FreightPOP WMS module enabled on your account.

## Next steps

<CardGroup cols={2}>
  <Card title="Available tools" icon="wrench" href="/tools/overview">
    See every tool behind these examples.
  </Card>

  <Card title="Getting started" icon="rocket" href="/getting-started">
    Connect your account and try your first prompt.
  </Card>
</CardGroup>